Refund & Cancellation Policy

This Refund & Cancellation Policy (“Policy”) describes the terms under which refunds and cancellations are handled for services provided by Bliztek, LLC (“Bliztek,” “We,” “Us”). This Policy supplements and is incorporated into our Terms of Service.

1. Web Development Services

Project Cancellation

• Before work begins: If You cancel a web development project before any work has commenced, You are entitled to a full refund of any advance payments made, less any non-refundable deposit specified in Your proposal or agreement.
• After work has begun: If You cancel a project after work has commenced, You will be charged for all work completed up to the date of cancellation. Any remaining balance of advance payments will be refunded within 30 days.
• Completed projects: Once a project has been delivered and accepted (either by written confirmation or by absence of objection within the agreed review period), no refunds will be issued.

Revision Requests vs. Refunds

If You are dissatisfied with delivered work, We encourage You to request revisions within the scope of Your agreement before requesting a refund. We are committed to working with You to achieve a satisfactory outcome.

2. Web Hosting Services

• Monthly plans: Monthly hosting plans may be cancelled at any time; cancellation takes effect at the end of the current billing period. No refunds will be issued for partial months of service.
• Annual plans: If You cancel an annual hosting plan within the first 30 days, You may request a prorated refund for the unused portion of the term. After 30 days, annual hosting fees are non-refundable, but service will continue until the end of the billing period.

3. Domain Registration

• Completed registrations: Domain registration fees are non-refundable once the domain has been successfully registered with the registrar. This is because domain registration fees are paid to the third-party registrar (Enom/Tucows) and the applicable registry, and these payments are non-recoverable.
• Failed registrations: If a domain registration fails to process for any reason (e.g., the domain was already registered by another party, registry rejection), any fees collected will be refunded in full promptly.
• Domain renewals: Domain renewal fees are non-refundable once the renewal has been processed by the registrar. To avoid unwanted renewals, turn off auto-renew for the domain in the client dashboard at any time before the registrar’s renewal cutoff, or contact support.
• Domain privacy protection: Domain privacy protection fees are non-refundable once activated.

4. SEO and Social Media Marketing

• Monthly retainers: SEO and social media marketing services billed on a monthly retainer may be cancelled at any time; cancellation takes effect at the end of the current billing period. No refunds will be issued for the current billing period in which the cancellation notice is received.
• Project-based work: For one-time SEO audits or social media campaigns, the cancellation terms described in Section 1 (Web Development Services) apply.
• Performance: As stated in our Terms of Service, SEO results are influenced by multiple factors and specific outcomes are not guaranteed. Failure to achieve desired rankings or metrics does not entitle You to a refund.

5. Client Dashboard and Content Delivery

• Access to the client dashboard is provided as part of Your active service relationship with Bliztek and is not separately billable.
• Content stored with our cloud storage providers through our Service will remain accessible for 30 days following service termination, after which it may be deleted. You are responsible for downloading and backing up Your content before this period expires.

6. How to Request a Cancellation or Refund

To request a cancellation or refund, please contact us:

• Email: support@bliztek.com
• Client Dashboard: Open a support ticket in the client dashboard.

Please include Your name, account email, the service(s) You wish to cancel, and the reason for cancellation. We will acknowledge Your request promptly and process any applicable refund within 30 days.

7. Exceptions

Bliztek reserves the right to issue refunds, credits, or make exceptions to this Policy at its sole discretion. Any such exception does not constitute a waiver of this Policy for future transactions.

8. Chargebacks

If You initiate a chargeback or payment dispute with Your financial institution rather than contacting Bliztek first, we reserve the right to suspend all Services associated with Your account until the dispute is resolved. We encourage You to contact us directly to resolve any billing concerns before filing a chargeback.

9. Modifications

Bliztek may update this Policy from time to time. You will be notified of material changes via the client dashboard and/or by posting on our website. Continued use of our Services after notification constitutes acceptance of the revised Policy. The Policy in effect at the time of Your purchase or renewal applies to that transaction.

10. Contact Information

For questions about this Policy, please contact us at: